Quality and Accreditation

We have been accredited under the Law Society’s national quality assurance scheme LEXCEL since 2006, demonstrating that we meet and maintain the highest standards of client care and practice management.

We have also received the prestigious Investors in People award recognising that our practice meets national standards for effective staff development.

Hine Downing meets the quality standards set by the Legal Services Commission, which ensures that people get the information, advice and legal help they need to deal with a wide range of everyday problems

In 2011, Hine Downing was one of the earliest firms in Cornwall and indeed the UK to become accredited under the Law Society’s Conveyancing Qualiity Scheme (CQS).

We are also accredited under the Law Society’s Children Law Scheme

CQS is designed to provide clients with reassurance about their solicitor’s integrity, practice standards and professionalism.  Complying with CQS will help Hine Downing provide a more effective service for our clients.

Hine Downing uses TFB’s award-winning computer software for the legal profession, Partner for Windows, as used by some of the largest law firms in the UK. This comprehensive suite of software helps us manage our client’s matters efficiently and cost-effectively.  Good systems not only enable fast, efficient and good-value client service, but help us maintain close quality control over the many and varied procedures needed to meet the Law Society’s and the Solicitors Regulation Authority’s highest expectations.

In addition, we use ISOKON software to help make our Probate and other Private Client services second to none.

Community Legal Service provides free confidential and independent legal advice.  We are part of a network of organisations that provides and promotes civil legal services from general information to advice and representation