The bases for processing your personal data are to fulfil our contractual obligation to you, for our legitimate interests or those of another person and to fulfil our own legal obligations.
What personal data do we collect?
We may collect the following types of personal data:
- name and address
- contact information including telephone number(s) and email address
- proof of identity as required by law
Depending on the nature of the services we may provide to you, we may also collect and process certain types of sensitive data.
Much of this personal data will be provided by you when you engage our services but we may also collect your personal data from other service providers, through communications with you and via our website.
How do we use your personal data?
We require this information to understand your needs and to enable us to:
- Provide our services to you
- Create and maintain our client records
- Manage our practice
- Fulfil our own legal and regulatory obligations
We may also use this information to:
- Improve our products and services
- Periodically send you information about products, special offers or other information which we think you may find interesting
- Contact you for client feedback and market research purposes
- Customise our website according to your interests
How do we protect your personal data?
We are committed to ensuring that your information is secure. We will maintain appropriate physical, electronic and managerial procedures to prevent unlawful processing, unlawful disclosure and accidental loss, destruction or damage to your personal data.
Under the GDPR, your rights are:
- To request access to your personal data
- To request that your personal data is rectified
- To request that your personal data is deleted
- To restrict the collection or use of your personal data
- To withdraw your consent where we are relying on your consent to process your personal data
Any questions you may have concerning this policy or the information we hold about you should be directed to William Richards, who is the Firm’s Partner with responsibility for data protection.
You have the right to make a complaint about the way your personal data is processed by writing to Hine Downing Solicitors, 8-14 Berkeley Vale, Falmouth, Cornwall TR11 3PH. If your complaint cannot be resolved then you have the right to complain to the Information Commissioners Office at www.ico.org.uk.
Sharing your personal data
We will only share your personal data with third party service providers to assist us to provide our services to you or where we are legally permitted or obliged to.
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