Client Comments

Over 60 % of clients come back to us after and initial matter and another 1/3 come on a personal or professional recommendation.

Occasionally, clients have an issue that we are pleased to hear about and respond to, but the vast majority of clients who add a comment are highly complimentary.

‘Receptionists charming.’

‘Easy to get to.’

‘Stay the way you are.’

‘I found Mike easy to approach and talk to and was very happy with the services provided.’

‘The service was excellent and the outcome fair.’

‘The service from Peter was absolutely first class and the best we have ever encountered.’

‘We would like to thank David for the patient and professional manner in which he dealt with our property sales/conveyancing.’

‘I have used your services may times before and joined with the merger from Reginald Rogers.’

‘Impossible to fault, excellent service; always fast responding to emails.’

‘Level of Service was excellent with professional and friendly service.’

‘Excellent Service’

‘Spoke personally to DAT immediately.  It was his attitude and personality that convinced us to use HD.  The Town Centre location and Car Park is very convenient.’

‘We could not find anything to improve on.’

‘A very friendly, alert face to face to greet you every time you actually visit the company.’

‘Very happy with level of service – pleasure to deal with Louise.’

‘I would just like to express my thanks for all your help.  It gave me the confidence to deal with a particularly unfair and stressful situation, with a positive outcome at the end.  Thank you, I would certainly recommend your services to anyone that might need an expert!’

`Very helpful that most correspondence was done by email.’

‘Overall excellent Service – very pleased.’

‘I think your service is excellent and I felt that you acted in my best interests throughout.’

‘As an exemplar for this part of the Legal Profession in Cornwall, how can you improve?  Reception area is a bit homely compared to e.g. Follet Stock, Stephens & Scown but maybe this is the local market you target?’

‘We have been very impressed with the very professional procedures at your office and will be willing to let others know this – thanks especially your William Richards.’

‘Thank you very much!’

‘Stay as you are.’

‘We are always impressed with the service we get from David – keep up the good work.’

‘Very personal service given by all staff.  We were very impressed and will highly recommend HD to friends & family.’

‘David is excellent and he is the most efficient person responding to matters in an easy to understand way.’

‘Everyone at Hine Downing was very efficient and made you welcome when you arrived for appointments’

‘Very good service considering that the house sale nearly fell through but seemed to be picked up seamlessly a couple of weeks later.’

‘Went through very quickly.’

‘No improvements; Louise was most helpful and always available.  We will contact you  re: our wills.’

‘Keep up the good work and thanks.’

‘I frequently recommend HD – thank you again for all the help.’

‘Our Family has dealt with Hine Downing for at least 50 years – says it all!’

‘Fully Satisfied’

‘You could not have improved the result.  I would like help with my will.’

‘We were so pleased with Louise that we would not hesitate to return to HD for the conveyancing on our next home.   When settled, we will also need advice on updating our wills.’

‘Excellent Service.’

‘My family has used your firm for many years.  Apart from the unavoidable time delays of the legal process, everything has worked well.’

‘The service from Peter was absolutely 1st class and the best we have ever encountered.’

‘This was the first time we have bought or sold a house using email throughout. We were impressed with how much more quickly we received responses’

‘This was the first time we have bought or sold a house using email throughout. We were impressed with how much more quickly we received responses’

”We appreciate Peter Stonehouse’s plain english advice.’

‘We received a very efficient cost effective service’

‘We were very confident that we were being given excellent advice to protect all parties and were regularly updated with progress.’

‘You have a first class service level. My contracts were dealt with very efficiently.  Would use again.’